NorthCoast Concierge has in place the policies listed blow to ensure your satisfaction and for you to understand the services we offer. If you have any questions about the information below, please Contact us.

 This Policy is subject to, and incorporates by this reference, the Terms of Use.   Payment Methods NorthCoast Concierge accepts the following methods of payment to accommodate your needs. American Express, Visa, and MasterCard.     Billing Information Orders are processed only after a concierge has confirmed billing address, and other billing information, and your been verified and confirmed by you the purchaser.   Delivery Options Depending upon your needs, information, tickets, and discount vouchers will be sent to you via U.S. Mail.  Limitation of Liability By purchasing services through NorthCoast Concierge, you agree to the terms of this Purchase  Policy on behalf of yourself.

 Cancellations; We believe that your privacy and the privacy of all our users is important. NorthCoast Concierge will not share your contact information, credit card information, checking account information and billing information with anyone.  We are the only entity other than you financial institution that has access to your information.  Your information is kept for record keeping purposes only and will not be shared or sold with any one!

 Terms of Use  The following are the Terms of Use ("Terms") that oversee the use of the NorthCoast Concierge website  (the "Site").  By using or visiting the Site, you expressly agree to be bound by the Terms of Use and will follow these Terms and all applicable laws and regulations governing the Site.  We reserve the right to change these Terms at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. If you violate these Terms, NorthCoast Concierge may terminate your use of the Site, bar you from future use of the Site, refuse to serve through the site, cancel your service, and/or take appropriate legal action against you.    Disclaimers NorthCoast CONCIERGE DOES NOT PROMISE THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT IT WILL PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY CONTENT, SEARCH OR LINK ON IT. THE SITE AND ITS CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS.   Limitation on Liability IN NO EVENT WILL NorthCoast CONCIERGE BE HELD LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL,  EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES OR BUSINESS  OPPORTUNITIES, EVEN IF NORTHCOAST CONCIERGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.   Disputes If a dispute should arise, that is located in the United States, then the dispute will be governed by the laws of the State of Ohio without regard to its conflict of law provisions and you consent to personal jurisdiction, and agree to bring all actions, exclusively in state and federal courts located in Cuyahoga County in the state of Ohio.

 Indemnity you agree to indemnify and hold NorthCoast Concierge and its affiliates, and each of NorthCoast Concierge and its affiliates' respective officers, agents, employees, contractors and principals, harmless from any loss,  liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out  of your use of the Site, including also your use of the Site to provide a link to another site or to upload  content or other information to the Site.

 Trademarks NorthCoast Concierge and northcoastconicerge.com and design are registered trademarks of NorthCoast Concierge. All rights reserved.

 Privacy Policy NorthCoast Concierge created this privacy policy to protect and demonstrate our firm commitment to protecting information you submit. This privacy policy only applies to transactions made, and data gathered, on the northcoastconcierge.com web site. Please review our privacy policy periodically as we may update it from time to time. This privacy policy was updated on June 27, 2007. Each time you visit the Site or provide us with information, by doing so you are accepting the practices described in this privacy policy at that time. You agree that by using the Site you are expressly and affirmatively consenting to our use and disclosure of the information that you provide, and consenting to receive emails, as described below in this privacy policy.

 Information That We Collect From You In order to operate the Site and provide you with information on products and services that may be of  interest to you, we will collect "contact information" (information that could be used to contact you such  as full name, postal address, phone number and email address), "financial information" (credit card numbers  and bank and other financial institution account numbers) and "demographic information" (postal code,  hometown, gender, purchase history information, posting and sales information and age from you. Please note that nowhere on the Site do we knowingly collect contact information or financial information from children under the age of 13.   How We Use Your Contact Information Are Responsibility Purchases and Payment Processing, Customer Service, Credit Card Issuers and Quality Assurance. We use contact information to help us efficiently perform transactions, to deliver the services you have requested, to perform quality assurance, and to contact you in connection with leisure packages that you order. In all cases we will use service providers either you request or we recommend to fulfill your request. We may also provide your contact information to your credit card issuer or to credit card processors for their purposes. All purchase are handled via telephone or fax and all of our customer service is handled here in Ohio.

 Contacting You. You are under no obligation to pay for services until we have your permission to bill you.  Contact Information submitted for Legal and/or Administrative Reasons. If the need arises where NorthCoast Concierge has been contacted to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of the employees of NorthCoast Concierge or other  visitors to the Site or users of services or products provided by NorthCoast Concierge or to take part with  others in joint anti-fraud activities. In the event of a transfer of ownership, or bankruptcy, your contact information may be passed on to the associated party.    NorthCoast Concierge will not be responsible or otherwise liable for any use or disclosure of your contact information by a third party to whom we are allowed to disclose your contact information under this privacy policy.

 How to Contact Us  If you have any questions or concerns about this privacy policy or would like to contact us regarding the  information you have submitted to us, you can contact us at the following address: NorthCoast Concierge 9982 Covewood Ct. Brecksville, Ohio 44141  440-526-4004